Contact Us

Velnqera is operated by Jinan Congyi Trading Co., Ltd.

If you have questions about a product, your order, shipping, returns, refunds, or any other part of your shopping experience, please contact our customer support team.

Customer Support

Email: service@velnqera.com
Phone:+86 15794973782

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Company Information

Operating Company: Jinan Congyi Trading Co., Ltd.

Business Address:
Room 1-103A1, Building 31, Fuxiang Tiandi
No. 45 Huayuan Road, Dongfeng Subdistrict
Licheng District, Jinan, Shandong, China

How We Can Help

Our customer support team can assist with:

• Product information

• Order status

• Shipping and delivery

• Returns and refunds

• Damaged or incorrect items

• General order inquiries

For return-related questions, please review our Return & Refund Policy for additional information.